·    I'm new to boarding what's the arrival procedure?  When you arrive leave your pets in the car and make your way to the reception. After we have booked you in you will be invited to bring your pet to its run. We provide bedding and food, but you can take something from home - but it may not be returned! (See our Boarding Terms). Please let us know of any medical conditions, and any do's and don'ts!!   Remember: Vaccination card, any medication, cats in baskets and all dogs must be on the lead.     

  ·   My pets vaccination is due about the time of our booking should we get it done early?  It’s up to you, we will accept a vaccination card which is a month or so out of date, much more than that would not be acceptable.

·    What will you feed my pet?  Where possible we will give your pet the same diet as it gets at home, and put the feed in at the same time. We have most propriety brands, but we can cater for special/veterinary diets etc.

·    My pet is on medication is that a problem?  As long as you give us full details of the treatment, and bring in the medication, this should be fine.

·    I've heard that there's Kennel Cough in the area, what's the story?  Yes, there's a lot of confusion about Bordetella so we've dedicated a page to it here!!

·    What about exercise?  We can take your dog out for a walk on a lead and we have a compound where we can let it off for some free roaming.

·    I don’t let my cat out, do you have inside runs?  Yes, we have a number of units with no access to an outside veranda.

·    What do you do if my pet gets sick?  Our fees include vet insurance for most conditions not previously treated. Normally we will try to get your vet to visit, or take your pet to the surgery. We will consult with, and authorise, the vet to take whatever action they consider in your pets best interest. For most minor cases we will advise you of this treatment on your return. Where we consider the case serious, or an emergency (fitting, gastric torsion etc), we will try to get in touch with you on your contact numbers immediately.

·    The dogs were noisy when we went for a look around, is it like that all the time?  No! They just like to ‘meet and greet’ and settle down after a short while. We occasionally get dogs which like to wind everybody up, we try to keep them away from the main entrances so that they are less inclined to carry on – its better for us, the other guests and the dog as well!

·    I don’t want my cat to be disturbed by dogs.  The cattery is not in the line of vision of the kennels, and when you are inside it is quite peaceful.

·    We might stay an extra night on holiday/come home a day early will this be alright?  Coming home early is fine – but you may be charged for the unused night. Staying away longer can be tricky during the school holidays. In both cases it is important to phone us as soon as you know so that we can try to accommodate your requirements.

·    Someone else might pick up our pets, is this ok?  No problem, just let us know when you bring them in, you will probably be asked to pay in advance, as we do not send out invoices.

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