Terms & Fees
We will take every effort to make your pets stay a happy one and look after their health and safety while you are away, but ultimately all pets are boarded entirely at their owners risk. We reserve the right to refuse admission at any time without giving reason.
Abandonment
All pets not picked up within seven days of the stated departure date will be deemed to have been abandoned. We have the right to rehome, or otherwise dispose, of these pets, and hold the owner liable for all additional costs.
Belongings
We will make every effort to return these to you. However, all belongings are left on the premises entirely at the clients risk. Any bedding brought in should be clean. We will dispose of belongings which have become excessively damaged. (No bean bags or duvets please!)
Booking Cancellations
Must be made at least 7 days before arrival date and confirmed in writing or by e-mail. Un-cancelled bookings will be liable for full payment.
Fees
Click here for our rates. All fees must be paid on arrival or at departure, or as agreed with Brumley Brae Catlodge & Kennels. We accept cash, credit and debit cards. Cheques are no longer accepted. VAT is applicable from 1st October 2011.
Health
We must be made aware of any medical conditions your pet has, and you should give full details of medication or other treatment on arrival. We will use a local Vet if we have the slightest concern about the health of your pet. Your pet is covered by Petplan Veterinary Insurance for up to £1500 whilst here (conditions apply). Further details available on request.
Hours of Business
Pets will only be released during our stated Opening Hours. Any special arrangements are at the discretion of the staff, but will incur additional charge - an extra day board plus £7.50. Our regular opening times are given at the top of the page, on Local holidays we are open till 10.30am. We operate limited times over the Christmas holidays (See ‘News’ for details).
Security
Cats must arrive in a secure basket. They should not be released until in their enclosure. Please leave your pets in the car until the booking-in procedure is complete then we will ask you to bring them out.
Please note that we have free-range chickens, and our own cats and dogs live here so : ALL Dogs MUST be kept on a lead at all times. Staff will not handle loose pets.
We don't allow pet visitors, or your own dog walker to turn up, unless by prior arrangement.
Vaccination
No pet will be accepted without Proof of Vaccination or a letter from your vet explaining why no vaccination has been given. Cats must be vaccinated against Feline Respiratory Disease and Feline Enteritis. Dogs must be vaccinated against Distemper, Hepatitis and Leptospirosis.