Frequently Asked Questions

To keep all our guests safe, we do require up-to-date vaccinations. While we can be slightly flexible if a booster is only a few weeks overdue, we generally ask that all pets are fully covered. If you're unsure, just give us a call and we can check the dates with you!

We accept unneutered dogs and bitches, and also bitches in season. We will only take unneutered cats up to about 9 months as these can create stress with other guests.

We provide a variety of feeds. We stock several popular "dry" foods for all life stages — from puppies and kittens to senior. We also offer hypoallergenic options, tins and pouches.

If you want to keep your pet on a specific diet, you are more than welcome to bring your own food. Please ensure it is clearly labelled with your pet's name and feeding instructions. We have fridges and freezers available for fresh or raw diets. Please note there's no discount for bringing your own.

Absolutely. We are very experienced in administering medication. Just provide us with full details and the medication in its original packaging with clear instructions, and we'll make sure they stay on their routine.

A favourite chew or a familiar toy can really help your pet feel at home, and we can supplement their diet with treats at bed time, or whenever you want. While we do our best to keep track of everything, toys can sometimes get lost or worn out during playtime, and may not always make it home.

Your pet's health is our priority. If we have even the slightest concern, we will take them to our trusted partners at Miller & Swann Vets. We will always act in your pet's best interest and keep you updated using the contact numbers you provide. For your peace of mind, our fees include limited insurance (up to £1,500) for any new health issues that arise during their stay.

If you can't get back in time, or want to stay away longer, please call us as soon as possible so we can try to keep your pet's room available for them. If you come home early, you are welcome to collect your pet, though please note that the full duration of the original booking will still be charged.

Certainly! We will need to know who to expect when you drop your pet off. In these cases, we usually ask for payment at check-in to make the handover nice and easy for your friend.

Yes, we have all legally required insurance in place and in addition provide a level of vet insurance for our guests. We are licensed and inspected by the local authority.

Not at all! Our guests just love a "meet and greet" when someone new walks in. Once visitors have passed through, everyone settles down. If we ever have a particularly excitable guest, we move them to a quieter area to help them (and everyone else) feel more relaxed.

We love getting outside! We have extensive grounds where dogs are walked individually on long extendable leads so they can explore safely. We also have a number of secure compounds for off-lead play. To keep everyone safe and happy, we never mix dogs from different households.

Not at all. Our cattery is tucked away from the kennels' line of sight. Inside, it is a very peaceful and calm environment — perfect for a relaxing catnap.

We are happy to provide maintenance brushing to try and keep your cat's coat tidy. However, we aren't able to perform "deep" grooming for heavy matting or knots, as this can be stressful for the cat.

We have specific units without outdoor access, or we can simply keep the cat-flap closed so your cat stays cozy and secure inside their unit.

Absolutely! New customers are encouraged to view our facilities. Please come to reception for a tour during our opening hours. Ring the bell at the door - if nobody comes, give a good TOOT of your car horn. If we're up the field, it may take a couple of minutes to arrive!

Weekdays: 8:30am - 5:00pm
Weekends: 8:30am - 12:00pm

If you need to come at other times, please phone and we'll try to sort something out.

We're located just on the outskirts of Elgin in the beautiful Moray countryside. Our address is Brumley Brae, Elgin IV30 5PP. See our contact page for a map and directions.